Shipping & returns
Careful, discreet dispatch with clear timelines. Here's what to expect.
Dispatch
- Orders are typically dispatched within 48 hours of confirmed payment.
- Packaging is plain, discreet, and temperature-conscious for sensitive compounds.
- You'll receive tracking as soon as your order ships.
Delivery windows
- Express courier: about 1 week.
- Standard dedicated line: about 10–15 days.
Returns
Because these are sensitive research materials, we cannot accept returns of opened vials. If an order arrives damaged or incorrect, contact us within 7 days and we'll make it right. For research use only.